We simply ask that you return your purchase in unused condition, with its original packaging and all accessories, hand tags etc.
When will my credit card be credited?
Once your return has been received and accepted, please allow one to two billing cycles for your credit to appear on your statement. We will email you with a credit confirmation as soon as the return is processed.
Will I be charged for return shipping?
Return shipping is at your expense (non-refundable), using the carrier of your choice. Please make sure you keep a tracking number for your records.
Will I be charged to have my exchange order shipped?
We offer one exchange per order and ship it for free, by standard ground shipping. If a second exchange is required, you will have to pay for the shipping cost of $9.95. Payment by credit card or money order.
Will I be issued a refund for the shipping cost I paid to have my order shipped to me?
Unfortunately, we do not refund original shipping cost paid to have your order shipped to you as this is a service that is paid to FedEx, UPS or USPS to have your order delivered.
How do I make an exchange?
When you return the purchase, please ensure that you provide us with the following information.
Return shipping address
BASI Pilates / Shipping
3080 Bristol Street, Suite 500
Costa Mesa, CA, 92626